SHARMA FOODS

1. Introduction

Welcome to Sharma Foods. Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number.
• Delivery Information: Physical address, city, state, pincode, and any landmark details you provide.
• Order and Purchase Details: Information about the products you purchase, order history, payment information (processed securely by our payment gateway, Razorpay; we do not store full card details).
• Technical Data: IP address, browser type and version, device information, operating system, and how you navigate our website (e.g., pages visited, time spent). This is typically collected via cookies and analytics tools.

3. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill your orders, including delivery and payment processing.
• To communicate with you regarding your orders, provide customer support, and respond to inquiries.
• To improve our website, products, and services by analyzing usage patterns and feedback.
• To personalize your experience on our website.
• To send you updates, newsletters, and promotional offers, but only if you have explicitly consented to receive such communications. You can opt-out at any time.
• To comply with legal obligations and prevent fraudulent activities.

4. Information Sharing and Disclosure

Sharma Foods values your privacy. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers only to the extent necessary for them to perform services on our behalf, such as:

• Payment Processors (e.g., Razorpay): To securely process your payments.
• Delivery and Courier Partners: To deliver your orders to your specified address.
• Website Hosting and Analytics Providers: To help us operate and improve our website.

These partners are obligated to protect your information and are not authorized to use it for any other purpose. We may also disclose information if required by law or to protect our rights and safety or the rights and safety of others.

5. Data Security

We are committed to protecting your personal information. We implement appropriate technical and organizational security measures, including encryption (e.g., SSL/TLS for data in transit) and access controls, to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies help us remember your preferences (like items in your cart) and provide a more personalized service. You can manage or disable cookies through your browser settings, but please note that some website features may not function properly if cookies are disabled.

7. Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, under certain conditions.
• Object to or restrict the processing of your data.
• Withdraw consent if processing is based on consent.

To exercise these rights, please contact us using the details provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove such information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Sharma Foods
{Your Business Address - Add Here}
Guntur, Andhra Pradesh, India

Phone: +91 79979 91919
Email: mpavankumar12345@gmail.com

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. The date of the latest revision will be indicated at the top of the policy.

Last Updated: May 31, 2025